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Case continuity model

Align Velvet Spins Identity and Owner Data Before Review

Do not reset everything; fix the exact mismatch and keep the existing case.

Open Velvet Spins and fix the current mismatch

Identify requested mismatch

Read and copy the exact rejection reason and field.

Use this mapping for one targeted file update.

  • Rejection field
  • Case number
  • Requested type
  • Required format

Replace only the required data

Re-upload one document set that directly addresses the rejected field.

Do not submit extra data when not requested.

  • Target file
  • Required quality
  • Date visibility
  • Issuer data

Continue in same case

If unresolved, request only the remaining failed field in the same ticket.

  • Case continuity
  • Timeline
  • Last action
  • Unresolved field

Velvet Spins account checks

Can I upload more docs to speed things?

Usually slower; targeted resubmission is faster.

Can I open fresh case?

Only if support requests reset.

Open Velvet Spins and fix the current mismatch

Useful current references

Last reviewed: 12 August 2026, 09:00 UTC