Case continuity model
Align Velvet Spins Identity and Owner Data Before Review
Do not reset everything; fix the exact mismatch and keep the existing case.
Open Velvet Spins and fix the current mismatchIdentify requested mismatch
Read and copy the exact rejection reason and field.
Use this mapping for one targeted file update.
- Rejection field
- Case number
- Requested type
- Required format
Replace only the required data
Re-upload one document set that directly addresses the rejected field.
Do not submit extra data when not requested.
- Target file
- Required quality
- Date visibility
- Issuer data
Continue in same case
If unresolved, request only the remaining failed field in the same ticket.
- Case continuity
- Timeline
- Last action
- Unresolved field
Velvet Spins account checks
Can I upload more docs to speed things?
Usually slower; targeted resubmission is faster.
Can I open fresh case?
Only if support requests reset.
Useful current references
Last reviewed: 12 August 2026, 09:00 UTC
